Technical Support

Frequently Asked Questions (FAQ) for All Services

This FAQ is aimed at site administrators to help them configure and use our services. For more specific information, refer to the various help files.

1. How can I change my contact information?
2. How can I change my billing information?
3. How can I change the appearance of my services to match the rest of my website?
4. How can I configure the services I've subscribed to?
5. How can I change the services I've subscribed to?
6. How can I configure the default permissions for new users?
7. How can I add new users to my organization?
8. How can I send a broadcast email message to all my users?
9. How important are cookies?
10. What are the security concerns with using cookies?

To change your contact information, log into your Control Panel and go to the General / Identification page.

To change your billing information, log into your Control Panel and go to the General / Billing Info page.

To change the appearance of your services to match the rest of your website, log into your Control Panel and go to the General / Appearance page.

To configure the services you've subscribed to, log into your Control Panel and go to the Services page.

To change the services you've subscribed to, log into your Control Panel and go to the Services / Subscriptions page.

To configure the default permissions for new users, log into your Control Panel and go to the Users / Options page.

To add new users to your organization, log into your Control Panel and go to the Users / Maintenance page.

To send a broadcast email message to all of your users, log into your Control Panel and go to the Users / Send Message page.

A cookie is only required when logging into your Control Panel or when your services require people to log in to post (i.e. they must have a valid user account). If you have Auto-Login checked in your User Profile your cookie will be written to your hard drive. Some people might consider this a security risk in that people with physical access to your computer could gain access to your login information. If you do not use the Auto-Login feature, the cookie is not written to your hard drive and is only in memory while your browser is open.

Cookies were once thought to be a security risk but have since been proven to be harmless. The cookie used in the Community Builder services is specific to our web domain and is in no way accessible to other servers or websites. In short, the only way someone could get their hands on your cookie would require them to be on site (at your computer) and copy the actual cookie file from your hard drive. Furthermore, unless you have checked the Auto-Login feature in your user profile, the cookie used on this site is never written to your hard drive and only resides in memory while your browser is open.

For more information about cookies, check out the Cookies And Privacy FAQ at cookiecentral.com.